PIONEERS IN Lean ITSM
We raise internal IT services
up to an industrial standard.
Manufacturing has measured processes, improved product quality and removed waste for over a hundred years. In IT service teams of large enterprises, the loudest opinion in the room often still decides. RYOSHI brings proven quality methods from industry into IT services.
READ why RYOSHI EXISTS
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MEASURABLE OUTCOMES:
Why RYOSHI exists
The industry standard gap
Walk through any modern factory. Every process is measured. Every defect gets a root cause. Waste is hunted down by the people who do the work ‒ not guessed at from a corner office.
Now walk through a typical enterprise IT department.
Teams spend more than half their time on support and recurring work. Around 80% of the budget goes to just keep the lights on. And when the board asks what IT delivers, the answer is a ticket count nobody understands.
RYOSHI exists to close that gap.
RYOSHI applies proven quality methods from industrial production to enterprise IT services. Not to squeeze your people harder ‒ to stop wasting their time. The result is a productive IT operations without overload, less errors, and reasoned decisions instead of feelings.
Three beliefs guide what we do:
waste less.
Recurring incidents and blind effort burn your team's hours and motivation. We identify the waste and remove it permanently.
speak data.
Improvements get evaluated, not guessed or forced. We test assumptions against the data before anyone spends a week on them.
live change.
An improvement only lasts when the team carries it. We build the capability into your team, so the improvement outlives our engagement.
IT SERVICE TURNAROUND PROGRAM
One program instead of many separate services
We used to offer nine separate consulting services. Everything we learned from them now goes into one program.
Six months of coaching, together with your team. It runs on the ITSM platform you already have, with no new tools and no new headcount.
Phase 1 – Diagnosis & Analysis (months 1–2)
We set the goal, analyze your ticket data, conduct interviews, and identify your main bottleneck. In less than 30 days you'll have the Bottleneck Report on your desk, ready for the next board meeting.
Phase 2 – Guided Improvements (months 3–5)
We remove the causes step by step, with the people who work the tickets.
With weekly check-ins and Q&A calls we keep the metrics and your progress on track. If something isn't working, we adjust it.
Phase 3 – Handover & Control (month 6)
This is when things are noticeably better and the numbers moved. Your team receives the Control Playbook and keeps steering day-to-day operations and reporting on its own.
WHO WE WORK WITH
For enterprise service organizations
We work with IT organisations in enterprises, with their own service desk and an ITSM/ESM platform that is already live. Many of our clients come from manufacturing, construction, chemicals and pharma, and MSPs (Managed Service Providers).
Usual roles are CIOs and Heads of IT, IT Service Management leads, and Service Delivery/Desk Managers.
CUSTOMER TESTIMONIALS:
"The professional and methodical approach to implementing our cross-location optimization project for internal IT processes and supporting tools was the key to its success. Great work!”
“RYOSHI did an outstanding job designing and implementing our service and support model for digital products. We would gladly work with them again!”
“We have a very good and competent partnership with RYOSHI on the projects we have worked on together, and we look forward to working with them on future projects. We are very satisfied with the quality, and we highly recommend RYOSHI!”
“Data analysis has provided us with significantly greater transparency and has led us to develop entirely new approaches.”
”The improvement project has reduced the number of support tickets. I am convinced by the methodology.“
They have provided noticeable relief for our IAM team and have continuously improved support. Thank you very much!”
“They quickly understood company-specific problems and issues and provided appropriate, solution-oriented consulting. Very good preparation of workshop results.”
“You will benefit from excellent advice based on the best practices from theory and practice, as well as pragmatic solutions in the respective corporate context.”
Their external perspective and huge experience were crucial to the realignment of our ITSM ‒ very professional and highly recommended!”
The founder's story
"For over 20 years I watched enterprise IT services run at a level of efficiency no factory floor would ever accept. I refused to accept the status quo. My goal is to set a new standard: making the improvement of IT operations a fixed part of every IT budget — systematic, objective, based on facts and figures. Step by step, we lift IT services to the quality level industry has considered normal for decades."
— Felix Fischer, CEO & Founder, RYOSHI
The costs of doing nothing:
2000 tickets a month. 15 minutes each. At 100 € per hour, that's 600k € a year – roughly five full-time salaries, just for ticket handling. A 10–20% reduction frees up to one full-time employee's capacity. Every year.
Dissatisfied employees and frustrated users to be added.
The lean itsm Newsletter
Not ready to talk? Start reading.
Every few weeks: one original piece on cutting waste in enterprise IT – real numbers, real insights, no sales pitch. Written by Felix Fischer for IT leaders who'd rather measure than debate.
Join now and get "10 Metrics Your Service Desk Should Be Tracking" as a welcome gift.
GET TO KNOW
Want to know whether the program fits your organisation?
In a 60-minute Audit Call we look at your current situation and you challenges together.
© 2026 ‒ RYOSHI GmbH & Co. KG
Tannenweg 19 · 71134 Aidlingen
Germany. All rights reserved.
